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Shana to Emily
Shana Cruz
Shana new 3
General Information





Hair Color:

Dark Brown

Eye Color:



Rosewood Halloween Spooktacular Store Clerk (formerly)


Unnamed Aunt
Unnamed Parents


Paige McCullers (fling)
Jenna Marshall (possible crush)


Alison DiLaurentis(childhood friend)
Noel Kahn (acquaintance)
Lucas Gottesman (acquaintance)
Melissa Hastings
Jenna Marshall (fake friendship for info on Alison)
Missy Franklin
Mona Vanderwaal


Melissa Hastings (former)
Jenna Marshall


Series Information


Fables Comic Books
Comic Con


Oakwood High School (formerly )
Rosewood High School


Playing the violin
Series Information


Is part of The Alliance with Jenna and Melissa Hastings
-Eavesdropped on the conversations of Jason, CeCe, Noel, Garrett and Lucas at the Rosewood Halloween Spooktacular Store and reported back to someone.
-Spied on Aria Montgomery and Hanna Marin while costume shopping, and took pictures of their costumes.
-Had a summer fling with Paige McCullers
-Helped Darren Wilden up with Jenna, when he was hit by Ashley Marin's car (exposed)
-Watched Spencer to find out who she was meeting with (with Jenna; exposed)
-Saw Wilden set the fire (exposed)
-Knew Alison since she was 3 (exposed to Emily)
-Knew that Alison was alive since Mona was in Radley (exposed to Emily)
-Came to Rosewood on Ali's orders to spy on Ali's enemies (exposed to Emily)



First appearance:

UnmAsked (unseen and unknown at time)
Pretty Dirty Secrets: (A Reunion)

Latest appearance:

Hot for Teacher

Portrayed By:

Aeriel Miranda

Shana Cruz used to work as a clerk at the Rosewood Halloween Spooktacular Store. She seemingly flirts with everybody except Hanna and briefly dated Paige the summer Emily was in Haiti. Shana also grew up next door to Alison's grandmother, and has been friends with Alison since she was three years old. She is portrayed by Aériel Miranda.


Shana is a store clerk at Rosewood Halloween Spooktacular Store. When Noel asks about her southern accent, she says she grew up in South Carolina and recently moved from New York to Rosewood to live with her aunt (Pretty Little Secrets). It is later revealed that she is actually from Georgia and lived next door to Ali's grandmother. She describes her parents as being strict, and her aunt as being more "lax" about things. She briefly flirted with Paige during the summer and is currently shown to be very close with Jenna.

It is also revealed by Mona that Jenna and Shana knew each other before she came to town, and Shana might be in love with Jenna. Shana is a member of The Alliance with Melissa and Jenna, unofficially known as the 'B' team. Her intentions were unknown at the time. Shana also told Spencer that Jenna was scared of Cece Drake

She is known to have many ties with Ravenswood, too; she was seen by Spencer in Ravenswood, when she and Toby were investigating in Under the Gun. She hastily gets into Jenna's car and they speed off, meaning Mona or Jenna could have been driving. It was later revealed that Shana was helping Alison by staying close to Jenna to make sure she wasn't the one after Ali.



Jenna met with Shana in the park. Jenna hands her a scarf and tells her that the liars would be at the masquerade party and that she knows what to do. Shana's face isn't shown.

Out of the Frying Pan, Into the Inferno

Hanna finds out that Paige is working with Caleb, so she follows Paige to a lesbian bar and spots Shana and Paige talking, and flirting, in a way. She keeps an eye on them until they get up and leave.

Hot Water

Emily and Hanna come up to Paige's car after school to see what she's up to. Paige claims that she's on her way home, but they discover Paige had just used Bing to get directions to the Rosewood Halloween Spooktacular Store. Paige explains that she was really going to the costume shop to check in with Shana about who bought the Queen of Hearts costume, and attacked Spencer on the Halloween Train. Emily gets annoyed at Paige's persistence in digging into the A mystery, and insists she and Hanna go, claiming that "doing things alone is what gets us in trouble."

The girls arrive at the costume shop, and Shana comes in saying that she doesn't understand why Paige cares so much about who bought the Queen of Hearts costume. Paige explains that she got into a fight with some girl on the train in the costume, and she wants to know who it was. Shana introduces herself to Emily and Hanna, and once she learns who Emily is, she becomes defensive and her entire demeanor changes.

Paige inquires about the costume once again, and Shana turns and says that she checked and can't give out that kind of information. Paige wonders why Shana didn't just tell Paige that on the phone, and Shana replies saying that it must have slipped her mind. She didn't realize that Paige would be bringing her "girlfriends" giving Emily a dirty look. Her clear intentions were to have Paige alone.

Emily excuses herself to go to the restroom, and Hanna lures Shana away from the front computer and cash register pretending to be interested in some costumes on the other side of the store. Emily comes out from behind the door where she was hiding, and goes onto the stores computer. She E-Mails herself the stores purchase history for the Queen of Hearts Mask, just before Shana comes back to answer the phone. The girls then leave.

Later on Paige asks Emily if she had any idea why Shana got in trouble from her boss for E-Mailing out confidential information. Emily and Paige proceed to get into a fight and Emily questions Paige about Shana's odd behavior earlier, and how she saw the way they looked at each other. Paige reveals that she and Shana dated for about three weeks over the summer while Emily was away in Haiti. Paige didn't want to tell Emily because she didn't want to hurt her. Paige claims that it's over, and that Shana was just a substitute for when Paige thought she would never get the real thing, Emily.

Will The Circle Be Unbroken?

Emily finds Shana at the coffee shop and is introduced to Missy Franklin. Shana then leaves so the two of them to talk.

A DAngerous GAme

Shana first appears talking to Spencer, Emily and Hanna. It was revealed that she's swimming for the Red Devils and gives Emily luck for the competition. After she sort of flirts with Spencer, Hanna realizes that Shana has flirted with everyone except her. She tells the girls that she doesn't like Shana because she didn't flirt with her.

The scene where Jenna meets the stranger in "UnmAsked" is recreated, this time revealing it was Shana who she met. Shana is wearing a scarf, in which Jenna gave her. They appear to be in a romantic relationship.

She later is seen meeting up with Jenna and the two appear to be close. It's also revealed that Shana, Jenna, and Melissa have been meeting in secret, leading fans to label this group as the "B-team".

A Reunion

Shana overhears CeCe and Jason's heated conversation while checking out a customer.

I'm A Free MAn

Noel and Shana have a conversation. She tells him a little of herself and she realizes he's a Kahn. She says a friend of hers told her about him. After Noel sees Garrett he goes to talk to him. Shana remains close and listens on their conversation. After it ends, she grabs her phone and calls someone, telling them what she heard.


She is in the store reading. Lucas walks in and notices she is reading a Fables comic book and the two talk about comics and comic-cons. She mentions she is in Rosewood staying with her aunt. Lucas leaves to meet with someone. In the end she sees Lucas walking out of the dressing room after talking to someone in a zombie baby face mask and comments on there "never being a dull moment."


Shana leaves her phone unattended, and someone begins scrolling through her text messages and various pictures. Among her messages, Shana's friend "Katie" and her are discussing about Noel Kahn. There's also a message to or from a "Blocked ID" stating that they need to talk.

In her call logs, Shana has 2 missed calls from a "Blocked ID" in New York, and 1 missed call from Paige McCullers. She also has 2 calls from "Blocked ID" that were either answered or made.

In her pictures, she has various shots of Hanna Marin and Aria Montgomery's Halloween costumes and accessories. She picks up her phone, then receives a call from "Blocked ID."

CAll Security

Shana is closing the store when she gets a call from a person who has been aggressively hounding her. She tells them she needs some time and that pressuring her isn't going to help. She goes on, saying "they" (presumably Emily Fields and Spencer Hastings) should be at the store before Halloween. She tells the caller she has to meet them. She then says that "I was there. I was her friend too." She finishes the conversation with a chuckle, saying that the caller was right about Rosewood, and that she thinks she's gonna like it here.

A is for A-L-I-V-E

Although Shana is not present, we do get confirmation from Mona that Shana knew Jenna before she came to Rosewood and Shana is in love with Jenna. Mona also says that both Jenna and Shana are afraid of Melissa.

Turn of the Shoe

Hanna confronts Shana about her absence from Wilden's funeral and she denies seeing Jenna and said she couldn't go to the funeral because of swim practice.  At the swim meet Shana approaches Emily in the locker room and asks to borrow a swim cap for the race.  She tries to provoke Emily, talking about Paige and announcing that she is competing against Emily for the last position on Stanford's swim team.

Under The Gun

LexcatAdded by Lexcat
Shana comes into the locker room and tells Emily that she has transferred to Rosewood High. She states that the opportunities for a scholarship are better and that she didn't fit in at private school. Shana also tells Emily that she has taken her spot on Rosewood's swim team. As she's walking to class, Emily sees Shana playing a violin solo in a music room. While in Ravenswood, Spencer and Toby see Shana getting into Jenna's car before speeding off. Later, Shana is seen  playing her violin at an open mic night in The Brew.

Crash and Burn, Girl!

She does not appear but a photo of her is seen on Caleb and Toby's board.

Into the Deep

Spencer and Aria catch Shana and Jenna (who has lost her sight again) having a hushed conversation in the school courtyard about Alison. Shana says that she just needs a bit more time to find 'her'. Shana is later seen with Jenna at Emily's Birthday party. Jenna is reluctant to go inside, but Shana wanted to see Coach Fulton. Shana doesn't leave Jenna's side at the party as Spencer and Aria try to talk to her about Alison. Somehow Jenna gets away from Shana, and someone hits Jenna in the back of the head and leaves her in the lake. Shana comes running over and tells the medic that there is no way that Jenna would wander over to the lake by herself. Later when Jenna is in the ambulance being taken to hospital, Shana gives the girls piercing looks. Spencer goes to the hospital to see Jenna and Shana is there. Shana says that nothing good ever comes out of knowing The Liars. When Spencer questions her, Shana reveals that Jenna is afraid of CeCe Drake.

Now You See Me, Now You Don't

Spencer goes to Wren's house, and unbeknownst to Spencer, Shana is inside hiding. Toby sees Shana at The Brew. She drops some papers before she leaves, which turns out to be a prescription for Wren. Toby later sees Shana leaving Mona's house in Jenna's car, and he follows her. She arrives at a bed and breakfast and talks to Mona, who is sitting on the porch.

Close Encounters

Shana approaches Emily in the church, and reveals to her that she has known Ali since they were both three. She says she lived next to Ali's grandmother in Georgia. She reveals that the reason she came to Rosewood was to spy for Ali and to get close to the enemy, Jenna. She tells Emily that Ali wants the four girls to stop looking for her. She then returns to tell Emily that she found out that Ali was alive shortly after Mona went to Radley Sanitarium, and that Ali always finds her. She tells Emily that Ali has a message for her, and to meet her alone. Shana drives Emily to a warehouse, drops her off to see Ali, and then leaves.

In the final shot, A goes into her locker and pulls out an old picture of her and Ali as children. A rips the picture in half and burns Shana's half.

Hot for Teacher

She and Emily bicker on Alison trusting Emily and breaking it. Then she prepares to send money to Alison only to be knocked unconscious by an unknown person. When she wakes up, Alison calls her and she sees a message on a sign telling her leave Rosewood. Shana hastily finishes Alison's call and drives out of town.

She's Come Undone

It is revealed that she went back to Georgia after her encounter with A.


Paige McCullers

Paige tells Emily that she had a summer fling with Shana, but only because she was preparing for "the real thing", referring to her being with Emily.

Jenna Marshall

Shana and Jenna appear to have a very close relationship. They were first seen together in the episode "UnmAsked". Mona reveals that Jenna knew Shana before she came to town and that Shana might be in love with Jenna. They are on The Alliance together with Melissa. However in Close Encounters Shana said she was 'keeping her enemies closer' when referring to Jenna as she is on the list of people that tried to kill Ali. 

Melissa Hastings

Although at first glance, it wouldn't seem like Shana and Melissa would have any relation, they are revealed to be working with Jenna on The Alliance. However it is hinted that Jenna and Shana feared Melissa for some reason. 

Emily Fields

Though friendly, Shana's previous courtship with Paige seems to induce a degree of friction between her and Emily. For Emily, Shana is trouble.

Alison DiLaurentis

Shana has known Alison since they were both three years old. Shana lived next to Ali's grandparents in Georgia, and Shana found out that Ali was still alive around the time Mona went to Radley. Ali sent Shana to Rosewood to keep track on Ali's "enemies" who were suspects. While attempting to deliver money to Ali, she is attacked in her car and flees Rosewood at the request of a message painted on a sign.

Appearances (10/120)

Season 3 (4/24)

Season 4 (6/24)


  • In an interview, Marlene King told TV Guide that Shana is a "Rosewood troublemaker."
  • In one episode of "Pretty Dirty Secrets" Shana had a missed call from Paige, meaning she is acquainted with her.
  • In episodes of "Pretty Dirty Secrets" she is seen talking on the phone to an unknown person, and tells him/her/them everything that happens with those that know the four Pretty Little Liars. This is a reference that she might be working for or know who "A" is.
  • When asked about her life, Shana says she came from New York, but was originally from South Carolina. Could she have met up with Alison in South Carolina at Hilton Head, and does she know who killed Alison that Labor Day weekend?
  • Her character does not exist in the books.
  • She may be dating Jenna in the show.
  • Janel Parrish, who plays Mona, finds it interesting that Shana is from South Carolina, which is where Ali was the weekend before she disappeared.
  • Shana was absent from Wilden's funeral which makes her even more suspicous. It would be later revealed that they (The Alliance) were afraid of him and probably happy that he was gone.
  • Shana transfers to Rosewood High and takes Emily's place on the swim team in "Under The Gun."
  • Shana plays the violin.
  • She thinks that anyone that comes in contact with the Liars gets hurt. 
  • She is shown to be a talented musician and swimmer. 
  • She worked in a Halloween costume store. 


  • She’s a “troublemaker” - Marlene recently told TVGuide that Shana is a “Rosewood troublemaker.” It’s unclear whether Marlene means that Shana already has a history of causing mischief and trouble in Rosewood, before Alison (Sasha Pieterse) died, or if she’s started causing trouble since arriving in town before Halloween. This could also mean she is going to cause trouble between Emily and Paige's relationship.
  • Shana was some kind of spy - In PDS, Shana was often on the phone talking to an unknown caller. At various points in the web series, we see Shana relaying information to an anonymous recipient. Like when Shana told the person she had met Noel Kahn, for example, and whether or not “they” had all stopped into the store. Since she had photos of Hanna and Aria's costumes on her phone, she must be spying for “A” or for someone we still don’t know about.
  • Her link to Alison - When we first meet Shana, she says that she’s originally from New York, but grew up in South Carolina. As fans will remember Alison spent the week before she died at Hilton Head in South Carolina. Did Shana get to know Alison in SC? And since Ali had just gone to SC days before she disappeared, does Shana know more about who killed her?



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Start a Discussion Discussions about Shana

  • Shana after episode 4.16

    2 messages
    • After the big reveal from Shana, I actually like her now. I think she's against A and good friends with Ali. I really want to see them in a sc...
    • I agree!  At first, I didn't see the relevance to her character at all, but now we know that she and Ali knew each other since they w...
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